Your customers should be able to discover a product online, visit a store, choose pickup or delivery, and get help without feeling like they have entered a different business each time. Filari designs retail e-commerce experiences that bring your storefront, store teams and digital journeys closer together.
In-store. Online. One brand.
Talk to Us on WhatsAppStarting with the systems and store workflow you already use.
Illustrative · demo data
Retail Overview
Online orders
214
this week
For pickup
38
across 6 stores
For delivery
176
warehouse dispatch
Store pages
6
with contact routes
Ready for pickup
At the nearest store
The customer gets the right update at the right time.
Store finder
Store details and availability messaging your systems can actually support.
Delivery updates
Clear dispatch expectations, not guessed timings.
One connected system
One brand. More ways to buy.
Some customers want to touch the product before deciding. Some want to order at night and collect it near home. Some need delivery, a quick exchange or a simple answer on WhatsApp. Your website should support these moments—and give your store team the information to fulfil them well.
| Customer need | Experience we can design |
|---|---|
| “Is this available near me?” | Store finder, store details and availability messaging based on what your systems can support. |
| “Can I order now and collect it?” | Buy online, pick up in store journey with pickup instructions and ready-for-pickup updates. |
| “Can it come to my address?” | Delivery choices, clear dispatch expectations and order updates. |
| “Can I visit or speak to someone?” | Store contact paths, WhatsApp/help touchpoints and product guidance. |
Customers see one brand. Your operations decide what happens behind the scenes; we help make that experience clear.
From discovery to doorstep
We map the journey before choosing features. That means each step has a clear customer message and a workable handoff for your team.
Built for customers and store teams
More choice, less uncertainty.
Give customers a considered online store, clear location information, pickup or delivery choices where available, and support that feels connected to the purchase they made.
A clearer next step for every order.
We design the staff-facing handoffs around your actual process: who receives an online order, who picks it, how a customer is notified, and what happens if inventory or fulfilment changes.
A retail presence that can grow thoughtfully.
Start with the customer journey you need now, then add connected operational capabilities when the data, systems and store process are ready.
Everything works together
There is no universal “omnichannel” setup. The right solution depends on your store count, catalogue, POS or inventory system, fulfilment method and who manages orders. We start with a feasibility review, then recommend a practical path.
Commerce Operations · the exact connection depends on your current systems.
For a physical retailer that needs a modern online presence first.
For a business ready to let customers order before visiting.
For multi-store or growing retail operations that need a considered integration plan.
For a distinctive retail model, special workflows or an existing technology landscape.
Important scope note
“Live stock”, automatic routing, cross-channel returns and customer-data sync are not default website features. They depend on the chosen POS, ERP, OMS, e-commerce platform, available APIs, data quality and your operating policy. We validate this before committing to the build.
A practical way to get started
We review store locations, products, inventory ownership, current POS/ERP/OMS, online channels, fulfilment process and team roles.
Together, we decide what must work first: a better online store, local discovery, pickup, delivery, store fulfilment or a specific integration.
We turn that journey into page structure, interfaces, notifications, operational handoffs and a technology plan.
We develop the approved experience and test the handoffs that matter. Once it is live, you have a sensible base for the next retail capability.
Tell us how you sell today, which systems you use and what customers should be able to do next. We will help define the right first build.
Bring your current website, POS or process notes—an early conversation is enough to begin.
Frequently asked questions
If your question is not here, ask us directly — you will get a straight answer, not a proposal.
Possibly. We first check the platform, available APIs or exports, data structure, store process and access available to your team. Then we recommend what can be connected directly, what may need a middleware or manual process, and what should stay out of scope for the first phase.
Yes, when your platform and store fulfilment process can support pickup. The customer-facing flow needs clear location choice, expected timing and pickup instructions; the store team also needs a reliable prepare-and-notify process.
It can be designed when accurate store-level stock data is available to the website. We do not show exact availability until we understand how frequently the source system updates and how your store team handles stock differences.
This can be planned if store inventory, staff capacity, courier setup and order-routing rules support it. For some businesses, warehouse fulfilment is the better first phase; for others, selected stores may be appropriate.
Often, but it is a business-policy and systems decision—not just a website switch. We can design the instructions, data handoff and experience around the return or exchange process you approve.
No. A focused storefront, store locator or pickup journey can be a valuable first step. The goal is to avoid rebuilding systems unnecessarily and create a roadmap that matches what your business is ready to operate.
Useful reading
Retail & omnichannel
Discuss My Retail Setup
Tell us how you sell today, which systems you use and what customers should be able to do next. We will help define the right first build.
