One connected path instead of six disconnected tools. Every stage below can be built, tracked and partly automated.
One connected path
Six stages · one system of record
01ProductCatalogue buyers can search
02RFQStructured requirement capture
03QuoteCreate, share and track
04OrderConfirmed and in production
05DeliveryDispatch and documents
06ServiceSpares, warranty, repeat orders
01ProductCatalogue buyers can search
02RFQStructured requirement capture
03QuoteCreate, share and track
04OrderConfirmed and in production
05DeliveryDispatch and documents
06ServiceSpares, warranty, repeat orders
Buyer searchesOne quoted order
Where business quietly leaks
Your factory may be strong. Your digital buying experience should be too.
Most industrial buyers shortlist suppliers long before they call. These are the seven places that shortlist
is usually lost.
Unclear website
A buyer cannot quickly understand what you manufacture, your capabilities, or the applications and industries you serve.
Products hidden in PDFs
Buyers must download a 40-page brochure instead of searching and filtering products in seconds.
Generic contact forms
Name, email and message does not capture a useful industrial requirement — so the first reply is always a question.
Scattered enquiries
RFQs arrive by WhatsApp, email, salespeople, dealers, phone calls and the website — with no single view.
Slow quotation process
A technical requirement moves manually between sales and engineering, and the buyer waits.
Weak follow-up
Quotes go out, but follow-ups depend on whether an individual salesperson remembers.
No post-sale journey
Service, spare parts, warranty and repeat orders stay manual — the easiest revenue is the least organised.
The real cause
The problem is usually not a lack of software. It is a disconnected process.
So we design the process first, then build only the software that process needs.
One connected system
One connected manufacturing growth system.
Eight stages, built in the order that makes each one worth having. You can start at any stage and add the rest later.
01
Build
A premium manufacturing website that loads fast and reads clearly on a shop-floor phone.
02
Showcase
Products, capabilities, applications and certifications, structured the way buyers evaluate them.
03
Capture
Structured RFQs and enquiries from the website, catalogue pages and WhatsApp in one place.
04
Qualify
Product, quantity, specification, drawing, location and application — collected before the first call.
05
Quote
Create, upload, share and track quotations, with validity and status visible to the whole team.
06
Automate
Follow-ups, notifications, document delivery and reminders that do not depend on memory.
07
Operate
Orders, service, customer communication and dealer workflows in one operating view.
08
Grow
SEO, industry content, campaigns, analytics and steady conversion improvement.
Website styles
Manufacturing websites built around your business.
A spare-parts company should not look like a packaging manufacturer. A custom engineering company should not
use the same website structure as a product distributor.
Six illustrative concepts built for this page · not client work
·
Open any project to walk through its full page set
Product & capability pages
Answer the questions buyers would otherwise phone you for.
A technical buyer asks three things before enquiring: what is this, will it fit my line, and how do I get a
price. A good product page answers all three on one screen.
1
What is this?
Photo, model number, material and the industries the product is used in.
2
Will it fit my line?
Size, pressure, temperature and connection — in a table a buyer can scan in seconds.
3
How do I get a price?
Datasheet, drawing and a quote request on the same page, with no phone call needed.
example-valves.in/products/ssv-316-dn50
Model SSV-316
Stainless Steel Ball Valve
Flanged ball valve for chemical, pharmaceutical and food-grade lines.
MaterialSS 316 / CF8M
Size rangeDN15 – DN200
Pressure ratingPN16 / PN40
Operating temp.−29 °C to 200 °C
End connectionFlanged ANSI 150#
TestingHydro & seat, API 598
Datasheet · drawing · certificates
What every page carries
Real product photographyNot a brochure scan or a stock render.
A specification tableBuilt from your product data, identical in structure on every page.
Downloads in one placeDatasheet, drawing, test certificate and installation guide.
Where it is usedApplications and industries, so the buyer recognises their own case.
A quote button that knows the productThe enquiry arrives with the model and specification attached.
Selling capability, not catalogue items?
The same page structure carries a different set of facts.
The RFQ form changes with the product. Pick a product below and watch which questions the buyer is actually asked.
Step 1 — what are you looking for?
Step 2 — the requirement, in your words
Drawing.pdf attachedpdf · dwg · step
Buyer sees a confirmation, your team sees a complete brief.
What happens next
Automated
RFQ receivedinstant
Assigned to technical salesrouted
Follow-up scheduledday 2
Quote drafted & trackedstatus live
Acknowledgement, routing and reminders run automatically. Pricing, technical judgement and the final
quotation stay with your team.
Daily operations
See more of your business in one place.
Not a CRM you have to feed. A working view of quotations, orders, RFQs, service and product demand — built
from the workflow you already run.
Quotation management
#Q-2049Airoflow FiltersSent
#Q-2048Preciworks OEMApproved
#Q-2045Smartpack LtdDraft
#Q-2041Nova ChemicalsExpiring
Draft, sent, approved, rejected and expired — with validity tracking.
Order tracking
Order #ORD-1189 · 500 valves
ConfirmedProductionQCDispatchDelivered
Every stage visible to production, sales and the customer.
RFQ pipeline
New32
Technical review21
Quote sent16
Negotiation9
PO expected5
Illustrative data
Service requests
SR-0561 · InstallationHigh
Assigned · engineer visit Thu 11:00
InstallationMaintenanceComplaintWarrantySpare part
Tickets, ownership and history against the machine you sold.
Product performance
Filter cartridge · Ø150128 enq.
SS ball valve · DN5096 enq.
PET bottle · 500 ml82 enq.
Most viewed, most enquired and top RFQ categories — real demand signal for your catalogue.
Customer communication
WhatsApp · sales
“Your quote #Q-2049 is ready. Datasheet and drawing attached.”
EmailWhatsAppFollow-upDocuments
Enquiries, RFQs, quotes, orders, sources, products and industries — one analytics view.
Sample dashboard · illustrative data · modules are scoped to your workflow
Custom systems
If your process is different, we can build around it.
Every manufacturing business operates differently. Some manage dealers. Some manage service engineers.
Some manage RFQs and quotations. Some manage custom projects. Some manage repeat spare-part orders.
Instead of forcing your process into generic software, Filari can design custom workflows around your real
operations — and keep them small enough that your team actually uses them.
Positioning
CRM is a supporting module — not the promise.
The promise is to simplify the complete business journey. CRM is one of the tools that supports it, added
only where tracking genuinely helps.
Modules we can build, individually or together
Custom CRM
RFQ management
Quotation management
Dealer management
Distributor management
Service management
Complaint tracking
Installation workflow
Warranty
Spare parts
Order tracking
Customer portal
Supplier workflows
Approval systems
Custom reporting
ERP integration
Automation
Automate repetitive work. Keep human expertise where it matters.
Nobody should be manually acknowledging an RFQ at 11 pm, or remembering which quote needs a nudge on Thursday.
One RFQ, handled end to end
Five steps · no manual typing
01New RFQ arrivesFrom the website, WhatsApp, email or a dealer
Trigger
02Acknowledgement sentThe buyer knows you have it, within seconds
Instant
03Routed to the right teamBy product, region or value — no forwarding chain
Assigned
04Follow-up scheduledWith an owner and a date, not someone’s memory
Owned
05Quote status trackedSent, viewed, revised, won or lost — visible to everyone
Closed loop
What automation should do
Remove the typing, chasing and copying between inbox, Excel and WhatsApp.
What it should never do
Commit price, delivery, tolerance or capability on your behalf. That stays human.
If your ERP, accounting, inventory or other internal systems already work, Filari can evaluate how the new
digital buyer journey should connect with them.
Modernise the customer journey without creating unnecessary internal chaos.
ERP
Accounting
Inventory
CRM
Payment
Email
WhatsApp
Support desk
Custom APIs
Integration depends on what your systems expose, and is scoped separately.
AI where it creates practical value
Use AI to reduce repetitive work — not to invent technical facts.
An assistant trained only on your approved product and company knowledge. Optional, usage-based, and off by
default until you want it.
Product discovery assistant
Helps a buyer reach the right product or part from a plain-language description.
Technical knowledge assistant
Answers from your datasheets, manuals and approved documents only.
RFQ summary & classification
Summarises a long enquiry and tags it by product, industry and urgency.
Document search & multilingual
Finds the right drawing or certificate, and replies in the buyer's language.
AI must never invent specifications, certification, price, warranty, capacity or delivery commitments.
It works only with knowledge you have approved. Anything outside that scope is handed to a human.
Optional usage-based add-on
Our work
Real problems. Practical digital solutions.
Written as problem, build and outcome. Where we do not yet have permission to publish verified numbers, the
outcome is described qualitatively rather than invented.
Products or capabilities, specifications, applications and industries served, certifications, technical downloads, case studies, and a structured RFQ path on every product page.
Can Filari build a searchable industrial catalogue?
Yes. Products can be structured by category, model, specification, application, material or any other field your data supports, with filters and search built on top.
Can buyers upload drawings with an RFQ?
Yes — PDF, DWG or STEP files, subject to the file-size, storage and security configuration we agree during scoping.
Can enquiries automatically go to different sales teams?
Yes. Routing can be based on product, category, geography, enquiry type, dealer territory or any rule your team already uses.
Can you build quotation management?
Yes — creating or uploading quotations, sharing them, tracking status and validity, and reminding the owner before a quote expires. Pricing decisions stay with your team.
Can the website connect with ERP?
Where the ERP exposes an API or a supported export, yes. We evaluate what the integration can realistically do before committing to it, and scope it separately.
Can you build a custom CRM for our manufacturing process?
Yes. We design the workflow first and then build only the modules that workflow needs, so the system stays small enough for your team to use every day.
Can we create dealer or distributor portals?
Yes, as an advanced or custom module — dealer logins, territory-based enquiries, price lists, order history and stock enquiry.
Can customers request service or spare parts online?
Yes. Installation, maintenance, complaint, warranty and spare-part requests can each have their own form, routing and ticket history.
Can AI answer technical product questions?
An assistant can be configured around your approved product and company knowledge. It should never invent specifications, certification, price, warranty, capacity or delivery commitments — anything outside its approved scope goes to a human.
Can Filari help with manufacturing SEO?
Yes — technical SEO, product and application pages, industry content, technical blogs, and AEO/GEO readiness so AI search engines can read and cite your capability pages.
Do you guarantee leads?
No. We improve discoverability, buyer experience, enquiry capture and digital execution. Actual orders depend on market demand, product competitiveness, pricing and your sales execution.
Let's begin
You built the manufacturing capability. Let's build the digital system around it.
Your machines, people, products and engineering expertise create the real value. Filari helps make that
capability easier to find, understand, enquire about, buy from — and keep doing business with.
No obligation
A conversation about your process, not a sales script.
Free website audit
What your current site tells a technical buyer today.
Custom growth plan
Scoped to your product range and sales workflow.
Clear ownership
You own your data and content. Terms in writing.
Free Consultation
Tell us about your business
No obligation. We'll reply within one working day.
Enquiry received.
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