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Websites, booking journeys & automation for travel businesses

Turn Travel Enquiries Into Smooth Booking Journeys.

Filari builds premium websites and connected digital systems for travel agencies, tour operators and experiential travel businesses — helping travellers discover trips, enquire, receive itineraries, make payments and stay connected from first search to final review.

Destinations Packages Itineraries Payments Traveller portal Automation Growth
Premium travel website homepage featuring curated Bali journeys
From first search to final reviewThe advisor stays in the journeyOne system

Booking journey

In progress
Bali · 7 nightspackage
2 adults · Decemberenquiry
Day-by-day plan readyitinerary
Deposit paidpayment
Hotel · transfer · activitybooked
Vouchers issuedready to travel
Bali clifftop temple overlooking a turquoise ocean at sunset
Destination contentBuilt to help people decide

Illustrative platform concepts and sample data · not client work

Who we build for

Different travel businesses need different digital journeys.

Couple planning a personalised journey with a travel advisor

Custom holiday & FIT operators

Personalised domestic and international trips built one traveller at a time.

Enquiry → Requirement → Itinerary → Quote → Booking

Organised group tour boarding a premium coach

Group tour operators

Fixed departures, pilgrimage, senior, student and family groups with seats and rooming to manage.

Tour → Date → Seats → Traveller details → Payment → Departure

Local destination guide briefing an inbound travel group

DMC & inbound operators

Ground operations for hotels, transport, guides and experiences, sold through B2B partners.

Agent request → Rates → Quote → Ground operations → Delivery

Adventure travel group trekking on a Himalayan mountain trail

Adventure & special interest

Trekking, safari, wildlife, cycling, photography and wellness travel with equipment, fitness and safety rules.

Interest → Suitability → Itinerary → Preparation → Trip

Luxury honeymoon resort villa with infinity pool at sunset

Luxury & honeymoon

High-touch enquiry, personal planning, premium hotels and concierge-level detail.

Conversation → Design → Presentation → Booking → Concierge

Mobile travel booking website showing live Bali availability

Online / API-led travel

Businesses that genuinely need live search, availability and online checkout.

Search → Availability → Book → Pay → Manage

See the three technology levels →

Where bookings slow down

A beautiful package is not enough if the booking process is difficult.

Most travel businesses do not lose enquiries because the trip is wrong. They lose them in the gap between enquiry and itinerary.

Unified travel enquiry hub receiving messages from multiple channels

Enquiries come from everywhere

Website, WhatsApp, Instagram, phone, Google, Facebook and referrals — with no single view.

Travel support interface organising frequently asked questions

The same questions, every time

Price, hotel, flights, meals, transfers, cancellation, visa and availability — answered by hand, daily.

Travel itinerary builder with day-by-day plans and PDF export

Every itinerary rebuilt manually

Copy the old document, change dates, hotel and cost, export a PDF, send it on WhatsApp. Repeat.

Travel quotation waiting for an overdue follow-up

Quotations go quiet

The traveller asks today. The follow-up happens three days later, if someone remembers.

Travel supplier rates for hotels transfers and activities

Supplier information is scattered

Hotels, flights, taxis, activity providers and guides live across inboxes and spreadsheets.

Travel vouchers tickets receipts and pickup documents ready to send

Post-booking work stays manual

Payment, vouchers, documents, flight details, pickup, reminders and support — all by hand.

The goal is not more travel software.
It is fewer manual steps between enquiry and departure.

The complete travel journey

Discover → Enquire → Plan → Quote → Book → Travel → Repeat.

Twelve stages between a search and the next booking. One traveller, one connected journey.

One traveller, one journey

Twelve stages · one traveller record
01DiscoverSearch, AI answers, social, referral
02ExploreDestinations, packages, hotels, reviews
03EnquireDates, travellers, budget, preferences
04QualifyRequirement, trip style, budget fit
05PlanHotels, activities, transfers, day plans
06QuotePrice, inclusions, exclusions, terms
07ConfirmTraveller details, deposit, documents
08BookHotel, transport, activity, flight
09PrepareItinerary, voucher, pickup, contacts
10TravelSupport and updates on the ground
11ReturnReview and feedback
12RepeatNext trip, referral, loyalty
01DiscoverSearch, AI answers, social, referral
02ExploreDestinations, packages, hotels, reviews
03EnquireDates, travellers, budget, preferences
04QualifyRequirement, trip style, budget fit
05PlanHotels, activities, transfers, day plans
06QuotePrice, inclusions, exclusions, terms
07ConfirmTraveller details, deposit, documents
08BookHotel, transport, activity, flight
09PrepareItinerary, voucher, pickup, contacts
10TravelSupport and updates on the ground
11ReturnReview and feedback
12RepeatNext trip, referral, loyalty
First searchReview · referral · next trip

Three levels of travel technology

Not every travel company needs a booking engine.

The right level depends on how you actually sell. Starting at the wrong one costs money twice — once to build it, and again to work around it.

Level 1

Lead-first travel website

The traveller browses packages and enquires; your team builds the itinerary and handles the booking. Right for most small and mid-size tour operators.

Traveller doesBrowse · enquire
Team doesItinerary · quote · book
Destination pages Packages Smart enquiry WhatsApp Reviews Analytics

Level 2

Most custom operators

Assisted digital booking

The journey becomes digital, but the advisor stays in it. Itineraries, quotes and payments move online; judgement stays human.

Traveller doesApprove · pay · track
Team doesDesign the trip
Traveller account Dynamic itinerary Quotation Payment link Documents Vouchers

Level 3

Full online booking / OTA

For businesses that genuinely need live inventory — search, availability, live pricing, instant booking and cancellation.

Traveller doesSearch · book · manage
Team doesOperate & support
Flight search Hotel search Availability Transfers Activities Cancellation

API availability, inventory access and commercial terms depend on the selected supplier.

Destination experience

Sell the destination before you sell the package.

A traveller decides where to go before they decide what to buy. Destination pages should answer that question properly, then hand them to the right package.

Thailand island landscape with limestone cliffs and long-tail boats
Selection of authentic Thai dishes
Ornate Thai Buddhist temple in morning light
Pristine Thailand beach with turquoise water
Bangkok city street at blue hour

Destination, hotel, experience and traveller galleries all draw from one media library.

example-travel.in/destinations/thailand

What a destination page carries

Why visitWritten by someone who went
Best timeMonth by month
Ideal duration5 – 10 nights
RegionsBangkok · Krabi · Chiang Mai
Visa & airportsReviewed quarterly
SuitsFamily · couple · group
Things to do Food & culture Suggested itinerary Transport FAQs Reviews Related packages Video

Where do you want to go?

Browse by country, region, month, budget, duration or traveller type
Honeymoon Family Adventure Luxury Group Beach Mountains Culture Wildlife Wellness Pilgrimage Under ₹50,000 Long weekend Visa-free

Package management

Turn every tour package into a clear decision page.

One structured record per package — and one place to change a hotel, a rate or a departure date without editing six documents.

example-travel.in/packages/thailand-family-7n

Thailand family holiday · 7 nights

RouteBangkok → Krabi
Ideal forFamilies with children
Hotels3 categories
MealsBreakfast + 2 dinners
TransfersPrivate, all days
From₹74,500 per person
Child priceDefined separately
DeparturesEvery Saturday
Day-by-day Inclusions Exclusions Cancellation Payment terms Gallery & map Reviews Related packages

Variants, priced live

₹1,02,400

The traveller changes the trip; the price follows, without a new PDF.

Standard · 3★ hotels₹74,500
Upgrade to 4★ beachfront+₹14,900
Private transfers+₹6,200
Phi Phi island day+₹6,800
Extra nightavailable
Single supplementdefined
Meal upgradeoptional

Destination & package content

Your travel content should help people decide.

Structured destination and package records — better for the traveller, better for search, and readable by AI answer engines.

example-travel.in/destinations/bali

Destination record

OverviewWho it suits
Best time to visitMonth by month
Visa & entryReviewed quarterly
WeatherSeason notes
Things to doLinked activities
Ideal duration5 – 9 nights
Bali water temple among rice terraces at sunrise
example-travel.in/packages/bali-7-nights

Package record

Duration7 nights · 8 days
Start / endDenpasar
Day-by-dayReusable day plans
Hotels & mealsBy category
InclusionsStated plainly
ExclusionsStated just as plainly
PriceFrom ₹68,000 pp
CancellationPer terms
Gallery Map FAQs Reviews Available dates Enquiry

Smart travel enquiry

Replace "name, phone, message" with a real brief.

Ask only the fields that matter for the trip in question, and the first reply can be an itinerary instead of four more questions.

Enquiry · Bali, December

Routed
DestinationBali
Travel date12 – 19 Dec
Travellers2 adults · 1 child
Departure cityDelhi
Budget₹1.4 – 1.8 L
Hotel category4★ · beachfront
Flights needed Visa help Honeymoon Vegetarian meals

What happens next

Acknowledgement sentinstant
Routed to the right advisorby destination
Follow-up scheduledwith an owner
Itinerary draftedfrom the library

Every enquiry keeps its source — website, WhatsApp, Instagram, phone or referral — so you can see what actually produces trips.

Itinerary builder

Build better itineraries faster.

A reusable library of destinations, hotels, activities, transfers and day plans — so the tenth Bali itinerary takes minutes, not an afternoon.

The advisor can

Duplicate an existing itineraryseconds
Swap hotel or categoryprice updates
Add or remove a dayrecalculates
Apply markup & termsper agreement
Send a link or branded PDFversion tracked

Every version is kept, so "the price we sent last Tuesday" is a record rather than a memory.

Bali · 7 nights — traveller view

v3 sent
Day 1 · Arrival & private transferSeminyak
Day 2 · Ubud culture dayguide included
Day 3 · Free dayoptional add-ons
Day 4 · Nusa Penida day tripboat + lunch
Hotels2 properties
Inclusions12 listed
Quote₹1,58,400

The traveller's itinerary

What the traveller opens on their phone.

A web itinerary they can read on the way to the airport — with the same content available as a branded PDF when they want to print it.

Each day shows

Imagefrom the media library
Hotelwith check-in time
Activitytiming and duration
Transfervehicle and pickup
Mealswhat is included
Notes & mappractical detail
Contactwho to call locally
Web link Branded PDF Mobile-first Version tracked
Private airport arrival transfer

Day 1

Arrival & private transfer

Meet at exit B · 45 min to hotel · check-in 14:00

Bangkok temple and city tour

Day 2

City & temples

09:00 pickup · guide included · lunch on own

Thailand island day trip by boat

Day 4

Island day trip

Speedboat · lunch included · back by 17:30

Free day at a luxury resort

Day 5

Free day

Optional add-ons bookable from My Account

Quotation engine

Turn the itinerary into a professional quote.

Costs build from the same components the itinerary uses, so a hotel change updates the price instead of starting a new spreadsheet.

Quote · Thailand family, 7 nights

v3 · viewed
Hotels₹1,86,000
Transport & transfers₹38,400
Activities₹27,200
Flights₹96,000
Taxes & supplier fees₹19,300
Markupapplied per policy
Per person₹1,02,400
Child₹68,900
Single supp.₹21,000

Versions and status

v1 · 3★ hotelsexpired
v2 · 4★ upgraderejected
v3 · 4★ + island dayviewed
Draft Sent Viewed Approved Rejected Expired

Approval can happen online, so "yes" is recorded against a version rather than sitting in a chat.

Agent and partner pricing

The same package can carry B2C, B2B, agent and partner rates, with commission or markup applied per agreement rather than per email.

Multi-currency & multi-language

Sell globally. Price clearly. Speak locally.

What the traveller sees, what you charge and what the supplier invoices are three different numbers. The platform keeps them separate — and says it in the traveller's language.

Traveller pricing

Base currencyINR 89,000
United Kingdom£845
Eurozone€975
UAEAED 3,900

Either live conversion shown as an estimate, or fixed prices you set per market.

Supplier cost, in their currency

HotelTHB 21,400
TransportTHB 6,800
ActivityUSD 190
FX ratestored per booking
Margincomputed in base

Reports keep supplier currency, rate and converted cost — the difference between a real margin and a guess.

Language workflow

Primary contentwritten once
AI translation draftgenerated
Human reviewrequired
Publishedper language URL
/en/destinations/bali/ /fr/destinations/bali/ hreflang x-default localised sitemap

Visa, cancellation, insurance, legal and refund content is never auto-published.

One package, many markets

The same Bali package can run as an INR campaign in India, a GBP campaign in the UK and a EUR campaign in France — different language, currency and messaging, one central package record.

India · INR UK · GBP France · EUR UAE · AED

Quotation & payment journey

From approved itinerary to travel documents, without the chasing.

Each step triggers the next one — the reminder, the receipt and the voucher stop depending on who is at their desk that day.

Approved to travelling

Six steps · every one recorded
01Itinerary approvedThe traveller says yes to the plan, in writing
02Quotation issuedPrice, inclusions, exclusions and terms, versioned
03Deposit paidPayment link, UPI, card or bank transfer
04Booking confirmedHotels, transfers and activities held
05Balance reminderAutomatic, on the schedule you set
06Vouchers & documentsIssued to the traveller account and by message

Payment methods

UPI Card Net banking Bank transfer Offline entry Instalments
Deposit₹40,000 · paid
Balance₹1,18,400 · due 20 Nov
ReceiptsIssued automatically
RefundsRecorded against the booking

Offline payments still count

Cash and transfers made outside the gateway are entered against the same booking, so the balance shown to the traveller is always the real one.

Traveller My Account

One place for the trip, instead of a search through WhatsApp.

Trip status, payments, itinerary, hotel and flight details, vouchers, documents and emergency contacts — open at any hour, without asking your team.

My trip — Bali, 12 December

Sample dashboard · illustrative data

Confirmed
Trip value₹1,58,4002 adults · 1 child
Paid₹40,000deposit
Balance₹1,18,400due 20 Nov
Documents4 / 5visa pending
Hotel
Beachfront hotel in Seminyak

4★ beachfront · 7 nights

Travel details
FlightUploaded
Airport pickupConfirmed
VouchersIssued
Support line24 / 7

Held in the account

My trips Booking status Traveller details Payments & receipts Itinerary Hotel & transfers Flight details Documents Vouchers Emergency contacts Messages

Uploads need real handling

Passport, visa, ticket and insurance uploads carry access rules, retention periods and an audit trail — designed in, not added later.

Documents, pre-departure & vouchers

Keep travellers ready before they leave.

Everything the traveller needs, and everything you need from them, tracked in one checklist instead of a chain of reminders.

Pre-departure

8 of 10
Passport & visacomplete
Balance paymentreceived
Airport pickupconfirmed
Travel insurancepending
Final voucher packissuing

Document handling

Passportuploaded · verified
Visaexpiry tracked
Flight ticketattached to booking
Insurancepolicy number stored
Accessrestricted by role
Audit trailevery view logged

Sensitive documents are never publicly addressable, and retention rules are set per document type.

Voucher & document centre

Hotel voucher Transfer voucher Activity voucher Tour voucher Flight details Final itinerary Emergency sheet Invoice & receipt Destination guide

Available in My Account, and sendable by email or WhatsApp as a single pack.

Travel API integration

Connect real inventory when the business model needs it.

Integration is a decision, not a default. Many custom-tour businesses perform better with a strong enquiry, itinerary and assisted-booking workflow than with an OTA engine they never fill.

Flights

Search, offers, availability, booking and status.

Hotels

Property details, availability, rates and booking.

Transfers

Airport transfer, private car and taxi partners.

Activities

Tours, experiences and attraction tickets.

Major providers expose partner and developer APIs for selected inventory and booking functions. Access depends on provider approval and commercial arrangements, so integration scope is confirmed during discovery rather than promised up front.

What happens after the enquiry arrives

Suppliers are your product. Treat them like data, not contacts.

Hotels, transporters, guides, activity providers, restaurants and local DMCs — with contracts, seasonal rates, confirmations and payables that reconcile.

Supplier record

Company & location Contacts Contract & validity Rate sheet Currency & tax Cancellation terms Payment terms Bank details Documents Performance

Seasonal rates

Low seasonApr – Jun
High seasonJul – Sep
Peak20 Dec – 5 Jan
Blackoutdefined per property
Rate typesNet · commissionable
PerRoom · meal · child · extra bed

FIT and group rates sit side by side, so a quote uses the right one automatically.

Booking & payables

2 pending
Hotel · Krabi resortconfirmed
Transfers · local partnerconfirmed
Island tour operatoron hold
Advance paidTHB 12,000
Balance dueon arrival
Invoicematched
Statusreconciled monthly

Group tours, agents & partners

Fixed departures and B2B business work differently. So does the system.

Seats, rooming and manifests on one side; agent rates, commissions and referral attribution on the other.

Kerala group · 14 Dec

7 seats left
Capacity25
Booked18
Waitlist3
Group leader Rooming list Coach & guide Pickup points Meals

Passenger list

Primary traveller+ co-travellers
Age & IDpassport captured
Roomtwin · triple · single
Meal preferenceper person
Pickup pointchosen at booking
Paymenttracked per traveller

Manifest exports for the coach, the hotel and the guide, generated from the same list.

Agent & referral portal

Agent rates & markupper agreement
Quote requeststracked
Bookings & invoicesper agent
Commissionearned → payable → paid
B2C rate B2B rate Agent rate Tracking link Coupon Attribution

Bloggers, influencers, corporate partners and past travellers use the same referral model.

Automation & AI

AI should help the traveller and the team — not invent availability.

Messages fire on real events. AI drafts and summarises from your approved content. Anything that can be wrong in a costly way stays with a person.

WhatsApp & email automation

New enquiryacknowledged
Quotation readysent
Payment duereminder
Booking confirmedconfirmation
Before departurechecklist
Flight detailsreminder
On arrivalpickup details
After returnreview request

Third-party WhatsApp and messaging usage is charged by those providers, separately from the platform.

Where AI earns its place

Trip discovery"7-day beach holiday under ₹1L"
Package matchingfrom approved inventory
Enquiry summarylong requirements, condensed
Itinerary draftadvisor approves before sending
Support answersfrom your own content
Multilingual replieswhere useful

Never generated by AI

Live fares, hotel availability, visa guarantees, cancellation rules or booking status. Those come from the system of record, or from your team.

Offered as an add-on with usage-based pricing.

Email, used properly

Travel inspiration Lead nurture Quote follow-up Payment Documents Trip countdown Post-trip Repeat travel

Consent and preference management built in. Frequency is a setting, not a habit.

Process automation

Enquiry routingby destination & value
Brochure deliveryon request
Quotation follow-upscheduled
Supplier booking taskon confirmation
Pre-trip remindert-7 days
Review requeston return

Automation supports human travel expertise. It never makes the judgement calls.

Pipeline & analytics

Keep every traveller opportunity organised.

The CRM supports the journey rather than being the product — and the numbers it produces are about trips, not vanity metrics.

Pipeline

New enquirysource captured
Qualifieddates & budget known
Planningitinerary in progress
Itinerary sentversion tracked
Quote sentviewed / approved
Payment pendingdeposit due
Bookedsuppliers confirmed
Travelled → repeatreview & next trip

What the analytics answer

Sample dashboard · illustrative data

Live
Enquiries214this month
Quotes sent13864%
Booked41from quotes
Avg. response3.4hfirst reply
Itinerary → booking30%
Quote → payment48%
Repeat travellers22%

Also: top destinations, most-viewed packages, enquiries by source, drop-off stage, salesperson performance, device, country, currency and language.

Complimentary Filari CRM

Selected website plans include 12 months of complimentary Filari CRM access under the applicable offer. After that period the standard subscription applies, and advanced CRM functionality is quoted separately.

You own your business and traveller data. The CRM software, framework and source code remain Filari intellectual property.

Changes, support & repeat travel

The customer journey does not end at payment.

Trips change, things go wrong at 2am, and the best next booking usually comes from the last one.

Change & cancellation

Date changerepriced
Hotel or room changesupplier notified
Traveller changedocuments updated
Cancellationterms applied
Refund or credit noterecorded

Every change keeps its history, so the final invoice can be explained months later.

Support during travel

Emergency contact24 / 7
Local coordinatornamed per trip
Hotel & driverin the account
Guidecontact shared
Issue lograised → resolved

Support requests are logged against the booking, not lost in a personal phone.

After the trip

Thank-you & feedbackautomatic
Review requestwebsite & Google
Photo or video storywith consent
Referral credittracked
Anniversary offernext year

Honeymoon this December becomes an anniversary enquiry next December — if someone remembers. The system remembers.

Reviews you can stand behind

Reviews are requested from completed bookings and rated by planning, communication, hotels, itinerary, guide, transport and overall experience. Text, photo and video are all accepted; ratings are never fabricated.

Planning Communication Hotels Itinerary Guide Transport

Existing systems

Connect what works. Replace only what needs replacing.

If your accounting, gateway or booking engine already does its job, the new platform should talk to it rather than demand its removal.

Accounting Existing CRM ERP Existing booking engine Payment gateway Email platform WhatsApp API GDS Hotel API Flight API Google Maps Analytics Custom internal software

Specialist experience

Volunteer travel is not a normal holiday booking.

The traveller is not buying a flight and a hotel. They are choosing a destination, a project, a cause, a duration, a community, accommodation, support and safety — so the platform has to carry a deeper journey.

Program discovery

Country, city, project type, duration, start date, age, price, accommodation and experience required.

Teaching Medical Wildlife Conservation Community Internship

The application journey

Choose program → apply → eligibility → application fee → confirmation → My Account → documents → program payment → pre-departure → flight → airport pickup → program → review.

Pre-departure is the stage most platforms skip, and the one participants remember.

Operations behind it

Programs & capacity Applications Documents Accommodation Airport pickup Coordinators Partner organisations Certificates
See the volunteer platform page

Reviews, trust & safety content

Travellers decide on evidence, not adjectives.

Structured reviews for holidays; deeper structured feedback and published policy for volunteer and youth programmes.

What gets rated

Holiday travelDestination · package · service
Volunteer travelExperience · support · safety
AlsoAccommodation · value · impact
Local teamRated separately

Review requests are triggered by completed travel, so only real travellers can leave one.

Safety & ethical content

Safeguarding Background checks Child protection Medical eligibility Responsible wildlife Local partner transparency Emergency support

Published as policy with a review date. No unverified claims that a programme is "ethical" or "safe".

Content that earns the enquiry

Destination expertise is your cheapest marketing — if it is written down.

Clusters built around how people actually search, written from first-hand knowledge rather than summarised from other people's pages.

Content hierarchy

/destinations/thailand/country
/destinations/thailand/bangkok/city
/packages/thailand-family-tour/package
/travel-guides/editorial
/honeymoon/ · /adventure/ · /luxury/segments

No thin pages built purely for a keyword — every page has to be worth landing on.

Articles that lead somewhere

Best time to visit Japan 7-day Japan itinerary Japan for families Tokyo vs Kyoto Travel cost guide Visa guide Things to know first

Each article links to its destination, a package and an enquiry — the point of the writing.

First-hand expertise

Hotel comparisonsfrom real stays
Route planningwhat works in practice
Real itinerariesones you have run
Seasonalitybeyond the brochure
Trip budgetinghonest numbers
Mistakes to avoidearns trust fastest

Structured data covers Organization, WebPage, BreadcrumbList, Article and FAQ where valid — never invented ratings.

Building the website is only step one

Help more travellers find the right trip.

A monthly partnership focused on discovery, content and conversion — from ₹20,000 per month, with the scope agreed each month.

Discovery

Destination SEO Package SEO Google Business AEO & GEO AI-search readiness

Content & campaigns

Travel guides Seasonal content Honeymoon Long weekends Landing pages Social support

Conversion & retention

Review management Email WhatsApp campaigns Analytics Conversion work

We do not guarantee bookings, and there is no "unlimited" marketing. The work makes your travel products easier to discover, understand and enquire about — then improves the journey with what the data shows.

Filari experience

Travel is not a new industry for us.

Our travel experience comes from years of building and operating real digital travel journeys — travel websites, programme discovery, enquiry flows, booking systems, traveller accounts, payments, pre-departure workflows and the operational tools behind them.

15+ years of travel industry experience

Beyond website design: the operational journey behind travel, from enquiry and itinerary creation to payments, traveller communication and post-booking support.

Where work was performed by team members while employed elsewhere, it is described as team experience rather than as a Filari project. Client names and logos appear only where the relationship and permission are verified.

Travel advisor working with a connected itinerary dashboard
Enquiry → itinerary → payment → travelBuilt and operated, not just designed

Case study format

From travel enquiry to connected traveller journey.

How a build is scoped and delivered. Published case studies use verified client work only — no invented booking or revenue figures.

Travel operations team reviewing itinerary and supplier workflows
The businessCustom holiday operator, two destinations

The challenge

Enquiries across four channels, itineraries rebuilt by hand, pricing in spreadsheets, payments chased by memory and traveller documents spread across email.

What gets built

Website & CMS Destinations Packages Smart enquiry Itinerary builder Quotation Payments Traveller account Supplier workflow Automation

Results are published only where the client has verified them. Where the work predates Filari or was delivered under a previous employer, it is described as team experience.

Before and after

Less back-and-forth. A better travel journey.

Before

Static package pagesmanual
Enquiries across WhatsAppmanual
Itineraries rebuilt each timemanual
Quotes in PDF and Excelmanual
Payment follow-up by memorymanual
Documents scatteredmanual

After

Structured destinations Smart enquiries Reusable itineraries Quotation journey Payments & receipts Traveller account Vouchers & documents Pre-departure Automation Analytics

The same team, the same trips — with the repetitive steps between enquiry and departure handled by the system rather than by someone's evening.

Investment

Start at the level your business actually sells at.

Every tier can grow into the next one. Final pricing follows a discovery conversation about how you sell today.

Travel business website

₹25,000 – ₹50,000+

Destinations Packages CMS Enquiry WhatsApp Reviews SEO foundation

Professional tour operator

₹50,000 – ₹1,00,000+

Dynamic destinations Itinerary system Advanced enquiry Payments CRM connection Automation

Booking & customer portal

₹1,50,000 – ₹3,00,000+

Traveller account Itinerary Payments Documents Vouchers Supplier workflows

Full OTA / API platform

₹3,00,000+

Hotel APIs Flight APIs Transfers Activities Live search Cancellations Back office

Volunteer travel platform

Custom — advanced platform scope

Program database, applications, traveller account, payments, documents, pre-departure, flights, pickup, accommodation, partner and coordinator workflows, reviews. Priced only after discovery.

See the volunteer platform

Optional add-ons

Hotel API Flight API Transfer API Activities API Advanced CRM AI travel agent WhatsApp automation Supplier portal Agent portal Mobile app Multi-currency Multi-language Insurance integration Visa-assistance workflow

Growth partnership from ₹20,000 per month. Third-party API and messaging usage is billed by those providers.

Questions

What travel businesses ask before starting.

Nineteen answers on websites, itineraries, payments, APIs, suppliers, B2B and growth. If yours is not here, ask it directly — you will get a straight answer, not a proposal.

Websites, content & itineraries

01What should a tour operator website include?

Destination and package content, a smart enquiry flow, itineraries, pricing with clear inclusions and exclusions, reviews, and an obvious path from research to enquiry or booking.

02What is the difference between a travel website and a booking platform?

A website presents and captures interest. A booking platform also carries the journey — itinerary, quotation, payment, documents and traveller account — after the enquiry arrives.

03Can Filari build a custom itinerary builder?

Yes. A reusable library of destinations, hotels, activities, transfers and day templates, with drag-and-drop days, markup, versions and branded output.

04Can itineraries be shared as web links and PDFs?

Yes. The same itinerary renders as a mobile-first web link and a branded PDF, and each send is tracked as a version.

05Can customers approve quotations online?

Yes. Quotes carry status — draft, sent, viewed, approved, rejected, expired — so approval is recorded against a version instead of a chat message.

Payments, portal & documents

06Can travellers pay deposits and balance payments online?

Yes. Deposit, instalment, balance and add-on payments through UPI, card, net banking or gateway, with offline entries recorded against the same booking.

07Can travellers get their own dashboard?

Yes. My Account holds trips, booking status, itinerary, payments, receipts, hotel and flight details, vouchers, documents and emergency contacts.

08Can travellers upload documents?

Yes — passport, visa, ticket, insurance and identity documents, with verification status, expiry tracking, restricted access and an audit trail.

09Can travel packages support multiple currencies?

Yes, with display currency and settlement currency stored separately, plus supplier currency and FX rate kept for accurate margin reporting.

10Can the website support multiple languages?

Yes, with crawlable per-language URLs, hreflang, localised metadata and sitemaps, and a language switcher rather than IP-based redirects.

APIs, suppliers & B2B

11Does every travel agency need live hotel and flight APIs?

No. Many custom travel companies convert better with a strong enquiry, itinerary and assisted-booking workflow than with a full OTA engine.

12Can hotel booking APIs be integrated?

Yes, subject to provider contracts, partner approval and technical access. Scope is confirmed during discovery.

13Can flight booking APIs be integrated?

Yes, where an approved provider exposes the required search, offer and booking functionality for your market. Universal GDS access is never assumed.

14Can supplier rates be managed?

Yes. Seasonal rate periods, room and meal categories, child and extra-bed rates, net and commissionable rates, blackout dates and cancellation terms.

15Can DMCs manage B2B agents?

Yes. Agent accounts carry their own rates, markup or commission, quote requests, bookings, invoices, payments and reports.

Automation, AI & growth

16Can WhatsApp follow-ups be automated?

Yes — enquiry acknowledgement, itinerary and quote notifications, payment reminders, booking confirmation, pre-trip messages and review requests. Provider usage fees are separate.

17Can AI generate travel itineraries?

AI can draft from your approved hotels, activities and templates. Live fares, availability, visa eligibility, cancellation rules and booking status never come from AI.

18Can Filari help with travel SEO and promotion?

Yes. Destination and package SEO, seasonal campaigns, demand-based landing pages, Google Business, reviews, email and WhatsApp, analytics and conversion work — from ₹20,000 per month.

19Do you guarantee bookings?

No. Filari improves the digital experience, discoverability, enquiry process and operational execution. Actual bookings depend on the travel product, pricing, market demand, competition, sales execution and other factors.

The journey behind the journey

You create the journey. We build the digital system behind it.

Great travel businesses are built on experience, relationships and memorable journeys. Technology should make those journeys easier to discover, book and deliver.

Traveller overlooking an island destination at the end of a journey
Discover → Plan → Book → Travel → ReturnOne connected journey